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Even though customer experience leaders recognize all of these needs, many factors – such as organizational silos and a lack of integration between functions and data sets – still stand in the way of success.
Help is on the horizon with the latest advancements in cloud technologies proven to help companies overcome these challenges and check all the boxes on their customers' service wish lists. With all that promise, it's no surprise that research is estimating enterprise companies will invest an average of
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1 2015 IDG Enterprise Cloud Computing Study