The Cloud: What, How and Why Now
Learn How the Latest Cloud Technologies Are Redefining the Customer Experience
Even though customer experience leaders recognize all of these needs, many factors – such as organizational silos and a lack of integration between functions and data sets – still stand in the way of success.
Help is on the horizon with the latest advancements in cloud technologies proven to help companies overcome these challenges and check all the boxes on their customers' service wish lists. With all that promise, it's no surprise that research is estimating enterprise companies will invest an average of
The March issue includes:
- An exploration of five ways next-generation cloud computing will elevate the customer experience.
- A look at how engaged employees can lead to loyalty and business growth.
- An overview of the operational, functional, and financial benefits of a cloud contact center.
- A look at what customers' mobile app usage and preferences mean for companies.
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1 2015 IDG Enterprise Cloud Computing Study