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Predictive Customer Journey Orchestration
Deliver hyperpersonalized communications with built-in scalability, allowing customer service associates to quadruple the number of interactions they can handle.
Make smarter customer decisions
Deliver deeply personalized, one-of-a-kind customer experiences through our cloud-based Customer Engagement Hub (CEB), Humanify® Journey Orchestration. Capture intelligent, contextual interactions across all customer-facing channels with real-time and historic customer data, predictive models, decision trees, matrix rules, and machine learning. And then, use the findings to perfect customer experience from every angle.
Create amazing customer journys to differentiate
your brand and build strong customer loyalty
Gain a deeper understanding
of your customer journey
Increase customer loyalty
and drive greater retention
Enhance customer experience
through next best action
Identify areas for business
improvements by analyzing
Craft hyper-personalized customer experiences
Predictive insights in real-time
Real-time insights and data management determine the customer journey across all digital points, while AI and machine learning ensures the journey orchestration platform is constantly optimizing performance. Pre-built adapters make it easy to integrate our customer journey orchestration software into existing systems, bypassing traditional roadblocks like legacy technology investments and disjointed individual customer data.
Achieve customer journey orchestration success
And exceed customer expectations
Our customer data platform provides a true journey orchestration environment that understands complex states and can process events, non-events, words and phrases, in real-time. These can be processes across any source, or combination of data sources including streaming, static, structured or unstructured. Additional real-time context including location, proximity and even weather can be gathered and incorporated into each customer’s individual journey. As a result, our journey orchestration platform is much more than just a next-best-action, event-triggered system or real-time recommendation engine. Our platform is a full personalization engine creating exceptional individualized experiences that exceed customer expectations.
Front and back office services to help
you improve contact center KPIs
See how → performance after deploying contact center solutionRead Case Study
channels The path to optimized CX.
Ready to take the first step?
CX STRATEGY GUIDE
Understanding the customer journey every step of the way
There are many things a business can do to become truly customer-centric. The first step is to make a commitment to consider the customer experience as a priority that drives differentiation and creates competitive advantage. But what happens next? What steps should a business follow to realize that vision? Every goal worth achieving needs a plan to get there. Check out this strategy guide to learn how to transform CX using the customer journey as a map to guide you.