Support for
every hero
Healthcare leaders are on the frontlines. TTEC provides the sidekick services
that give them strength, speed, and scale:
Our Sidekick
Tech Solutions
Angel Associate Assist
Reduce onboarding time and ensure quality with real-time call guidance.
TTEC ADDI
Speak every customer's language - instantly, on any channel.
RealSkill
Supercharge training with AI-driven skill mastery.
TTEC Perform
Personalized associate coaching that eliminates guesswork with data-backed decisions.
Our Healthcare
Services
Member Experience
Building member engagement, one caring interaction at a time.
Member Growth (Telesales)
Grow your member base quickly while lowering the cost per enrollment.
Patient Engagement
Proactive outreach on the correct channel improves outcomes.
Pharmacy Benefits Management
Seamless onboarding, shipping, and tracking for patients and prescribers
Clinical Services
Scalable clinical support from intake to Registered Nurse management
Real Time Translation Services
Multilingual support that makes every patient feel seen, heard, and understood.
Payer Offerings
- Member Engagement
- Provider Contract and Data Management
- Eligibility and Authorization Management
- Care Management
- Claims and Appeals Management
- Enrollment
- Billing and Reconciliation Services
- Credentialing
Patient and Provider Offerings
- Provider Experience Management
- Patient access and experience
- Revenue Cycle Management
- Patient engagement and Outcomes management
- Disease Management - Remote Care Support
Meet the Team
In Las Vegas
We’re proud sponsors of HLTH 2025. Discover how TTEC empowers healthcare heroes with AI solutions.
Paddu Srinivasan
Vice President,
Client Success Partner
Billy Spegal
Vice President,
Managed/Growth Services Sales
Brad Lindemann
Vice President,
Managed/Growth Services Sales
James Armstrong
Vice President,
Client Success Partner
Transition of care: How a flawless handoff elevates the experience
If everyone agrees that excellent transition of care is vital to achieve best outcomes for the patient, payers, and providers, why is it so difficult to orchestrate? The contact center plays a big role here as a hub of support for the entire healthcare ecosystem. Healthcare advocates offer skilled, concierge-level support so all stakeholders win: Patients get healthy and payers/providers deliver the best care more efficiently – by avoiding costly and preventable hospital re-admittances.
Read the blogMeet the Team
In Las Vegas
We’re proud sponsors of HLTH 2025. Discover how TTEC empowers healthcare heroes with AI solutions.
Paddu Srinivasan
Vice President,
Client Success Partner
Billy Spegal
Vice President,
Managed/Growth Services Sales
Brad Lindemann
Vice President,
Managed/Growth Services Sales
James Armstrong
Vice President,
Client Success Partner
Transition of care: How a flawless handoff elevates the experience
If everyone agrees that excellent transition of care is vital to achieve best outcomes for the patient, payers, and providers, why is it so difficult to orchestrate? The contact center plays a big role here as a hub of support for the entire healthcare ecosystem. Healthcare advocates offer skilled, concierge-level support so all stakeholders win: Patients get healthy and payers/providers deliver the best care more efficiently – by avoiding costly and preventable hospital re-admittances.
Read the blogDive into a world where innovation meets real-world impact.
Discover how our solutions are engineered to drive unstoppable growth. It’s your VIP access to the front lines of AI-powered success.