CX solutions built for the healthcare industry
We’re proud sponsors of HIMSS 2026. Discover how TTEC transforms patient experience with AI powered, human centered solutions that deliver measurable outcomes.
Proven Results Driving Healthcare Transformation
Angel Associate Assist
$700K
incremental revenue impact
through real-time AI guidance that accelerates onboarding and elevates quality.
TTEC ADDI
80%
reduction in interpreter spend
by enabling instant AI-powered multilingual conversations across channels.
TTEC RealSkill
26%
reduction in AHT
by accelerating associate mastery through adaptive AI-driven training.
TTEC Perform
17%
increase in NPS
by transforming performance data into targeted coaching actions.
Discover how to accelerate your outcomes
Our Healthcare
Services
Patient Engagement
Proactive outreach on the correct channel improves outcomes.
Member Experience
Building member engagement, one caring interaction at a time.
Clinical Services
Scalable clinical support from intake to Registered Nurse management
Member Growth (Telesales)
Grow your member base quickly while lowering the cost per enrollment.
Real Time Translation Services
Multilingual support that makes every patient feel seen, heard, and understood.
Pharmacy Benefits Management
Seamless onboarding, shipping, and tracking for patients and prescribers
Patient and Provider Offerings
- Provider Experience Management
- Patient access and experience
- Revenue Cycle Management
- Patient engagement and Outcomes management
- Disease Management - Remote Care Support
Payer Offerings
- Member Engagement
- Provider Contract and Data Management
- Eligibility and Authorization Management
- Care Management
- Claims and Appeals Management
Meet the Team
In Las Vegas
Connect with our healthcare leaders driving AI powered, human centered innovation across the care journey.
Billy Spegal
Vice President,
Managed/Growth Services Sales
Brad Lindemann
Vice President,
Managed/Growth Services Sales
Paddu Srinivasan
Vice President,
Client Success Partner
Erin Mellema
Vice President,
Client Success Partner
Chris Bennett
Vice President,
Digital Sales
David Langlois
Vice President,
Digital Sales
Roberto Lleras
Vice President,
Health & Life Sciences
Meet the Team
In Las Vegas
We’re proud sponsors of HLTH 2025. Discover how TTEC empowers healthcare heroes with AI solutions.
Paddu Srinivasan
Vice President,
Client Success Partner
Billy Spegal
Vice President,
Managed/Growth Services Sales
Brad Lindemann
Vice President,
Managed/Growth Services Sales
Erin Mellema
Vice President,
Client Success Partner
Chris Bennett
Vice President,
Digital Sales
David Langlois
Vice President,
Digital Sales
Roberto Lleras
Vice President,
Health & Life Sciences