Humanify Enterprise for Government
Our Cisco® powered Humanify – G SaaS solution has met stringent security and reliability standards to now be FedRAMP Joint Authorization Board (JAB) Authorized and is listed on the FedRAMP Marketplace . FedRAMP designation enables TTEC to deliver cost-effective procurement and more rapid implementation to government agencies, along with superior citizen engagement to meet government mandates.
The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The JAB designation also has the approval of CIOs from the Department of Defense, the General Services Administration and the Department of Homeland Security
TTEC Humanify G helps agencies comply with Section 508 of the Rehabilitation Act, by providing Software-as-a-Service (SaaS) technology that conforms to the federal IT Accessibility Program Standards.
- Best-in-class Contact Center software partners with 508 compliant supervisor and agent interfaces
- Self-service administrative portal access to a dynamic set of management tools enabling quick and easy administration with key features conveniently displayed (508 compliant by Q4 2019)
TTEC Humanify G can accommodate the security requirements of individual agencies with certification at the agency (tenant) level.
- Defense Information Systems Agency (DISA) Impact Level 4 (IL4) certification to meet DoD requirements is planned
- FISMA Moderate Authority to Operate (ATO) with multiple civilian agencies (Census, Department of Education, Health and Human Services, Department of Labor)
TTEC's approach to cyber security combines
deep expertise and state-of-the-art tools
Dedicated cyber security team comprised of engineers, code reviewers, strategistsand compliance experts and a 24/7 security operations center focused on threat protection, data loss prevention, compliance, and system integrity.
Start transforming yourcitizen experience today
TTEC offers a comprehensive suite of citizen-centric services and
solutions, including strategy, turnkey contact center outsourcing,
technology, systems integration, and agent training and onboarding.
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