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FedRAMP, Security and Compliance

We are dedicated to protecting citizen data

At TTEC our number one focus is to ensure that we have secure citizen data from top to bottom and everywhere in between.

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Our Cisco® powered Humanify – G SaaS solution has met stringent security and reliability standards to now be FedRAMP Joint Authorization Board (JAB) Authorized and is listed on the FedRAMP Marketplace . FedRAMP designation enables TTEC to deliver cost-effective procurement and more rapid implementation to government agencies, along with superior citizen engagement to meet government mandates.

The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The JAB designation also has the approval of CIOs from the Department of Defense, the General Services Administration and the Department of Homeland Security

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508 compliance

TTEC Humanify G helps agencies comply with Section 508 of the Rehabilitation Act, by providing Software-as-a-Service (SaaS) technology that conforms to the federal IT Accessibility Program Standards.

  • Best-in-class Contact Center software partners with 508 compliant supervisor and agent interfaces
  • Self-service administrative portal access to a dynamic set of management tools enabling quick and easy administration with key features conveniently displayed (508 compliant by Q4 2019)
 
Agency-specific controls

TTEC Humanify G can accommodate the security requirements of individual agencies with certification at the agency (tenant) level.

  • Defense Information Systems Agency (DISA) Impact Level 4 (IL4) certification to meet DoD requirements is planned
  • FISMA Moderate Authority to Operate (ATO) with multiple civilian agencies (Census, Department of Education, Health and Human Services, Department of Labor)
 

TTEC's approach to cyber security combines deep expertise and state-of-the-art tools

Dedicated cyber security team comprised of engineers, code reviewers, strategists and compliance experts and a 24/7 security operations center focused on threat protection, data loss prevention, compliance, and system integrity‚Äč.
 

 
 
Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, technology, systems integration, turnkey contact center outsourcing, and agent training and onboarding.

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