Six Sigma

TTEC | Glossary | Six Sigma

What is Six Sigma?

Six Sigma is a project management methodology and approach that provides organization s tools to improve their business processes. Many organizations invest in having project managers six sigma certified to varying levels, with the most advanced being a six sigma blackbelt. Six sigma can help increase performance and decrease process variation leading to a reduction in defects and improvements in process, employee morale, and quality of serivce delivery. However, six sigma is being replace by what is termed an 'agile operating model' due to its ability to be more dynamic for business needs rather than following a strict process.