What is Six Sigma?
Six Sigma is a project management methodology and approach that provides organization s tools to improve their business processes. Many organizations invest in having project managers six sigma certified to varying levels, with the most advanced being a six sigma blackbelt. Six sigma can help increase performance and decrease process variation leading to a reduction in defects and improvements in process, employee morale, and quality of serivce delivery. However, six sigma is being replace by what is termed an 'agile operating model' due to its ability to be more dynamic for business needs rather than following a strict process.
Six Sigma can help increase performance and decrease process variation leading to a reduction in defects and improvements in process, employee morale, and quality of service delivery.
TTEC has a team of Six Sigma experts ready to ensure that your business processes help your organization to be successful.
Additional TTEC Resources
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- Banking’s Most Important Currency: Customer Trust: Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement.