What is Six Sigma?
Six Sigma is a project management methodology and approach that provides organization s tools to improve their business processes. Many organizations invest in having project managers Six Sigma certified to varying levels, with the most advanced being a Six Sigma blackbelt. Six Sigma can help increase performance and decrease process variation leading to a reduction in defects and improvements in process, employee morale, and quality of service delivery. However, Six Sigma is being replace by what is termed an 'agile operating model' due to its ability to be more dynamic for business needs rather than following a strict process.
Six Sigma can help increase performance and decrease process variation leading to a reduction in defects and improvements in process, employee morale, and quality of service delivery.
TTEC has a team of Six Sigma experts ready to ensure that your business processes help your organization to be successful.
Additional Six Sigma Resources
- A Simple Operational Assessment Can Lead to Dramatic Results: If your company is a retailer, a bank, or operates in any number of vertical industries, chances are that your expertise isn’t focused on operating contact centers or delivering advanced customer care.
- Mind the Gaps (of Your CX Transformation): Four ways to boost the organizational impact of customer experience initiatives.
- Patient-Centric Innovation Leads the Fight Against Cancer: Cancer Treatment Centers of America’s approach to patient centricity involves a philosophy that empowers employees, encourages development, and rewards innovation.
- Banking’s Most Important Currency: Customer Trust: Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement.