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Glossary

Omnichannel Support

TTEC | Glossary | Omnichannel Support

What is Omnichannel Support?

When using Omnichannel Support, call centers gain the ability to communicate with customers on the channel they prefer, every time an organization interacts with its customers.

Contact centers that have Omnichannel Support can easily identify customer channel preferences, and then engage with customers exclusively in those channels.

TTEC believes a truly Omnichannel Customer Experience (CX) needs to make channels available to customers, and also move, combine, and cross over interactions easily. Omnichannel Support can also help contact centers transfer context across channels to provide one long-term customer journey.  

Our contact center Omnichannel CX solutions combine Omnichannel Support with customer journey orchestration to help ensure contact centers are able to provide truly customer-centric omnichannel experiences -- always.

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