What is Natural Language Processing (NLP)?
Natural Language Processing (NLP) is AI-driven technology that parses through Big Data, analyzes large phrases, and uses word segmentation to develop topic modeling and understand the intent and sentiment of a free-form conversational speech or piece of text. This unique part of speech tagging, machine translation, and deep learning improves customer service because it creates a more comfortable experience for customers by understanding what they are asking for without forcing them to use specific key words or menus.
Your customers want to understand them. You can accomplish this TTEC’s word sense disambiguation solutions and computer understandable tools. Along with other best-in-suite computer science and knowledge base solutions, TTEC helps contact center agents quickly resolve customer queries the first time, decreasing cost to serve and improving your customers’ satisfaction in the real world.
Additional Natural Language Processing Resources
- Conversational IVR and Natural Language of IVR: Get ready to enter the evolving world of the Voice Customer Service. Learn how natural language processing (NLP) and sentiment analysis tools help meet the customer service needs of today, tomorrow, and beyond.
- Everyday Computer Science Innovations Lead to Big Impact: Learn how to make your contact center the epicenter of CX innovation in your business.
- VoC Analytics: 5 To-Do’s in the New Era of Big Data: Incorporating natural language processing and other listening practices are evolving. Now is the time to invest in key VoC innovations to understand your customers inside and out.