Managed Services

TTEC | Glossary | Managed Services

What is Managed Services?

When contact centers invest in Managed Services, they get the capability of an IT department with professional technology experts to deliver application operations to contact center associates.

In this day and age, contact centers use strategic outsourcing to leverage outside expertise to manage IT operations so agents can focus on helping customers, not fixing their technology.

TTEC can pick up the slack, and take on any amount of work that keeps our clients from getting their work done. Our Managed Services let our clients optimize their communication infrastructure's efficiency and reliability by removing technological hurdles.  Best of all, our clients like knowing that can keep as much or as little control as they need to make their customer experience (CX) their own.