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Glossary

Lean Six Sigma

TTEC | Glossary | Lean Six Sigma

What is Lean Six Sigma?

Lean Six Sigma is a methodology that requires a collaborative team effort to boost performance by systematically removing waste and reducing variation.

Overall, it takes a combination of lean manufacturing/lean enterprise and Six Sigma to eliminate eight kinds of identified wastes or muda:

  • Defects
  • Over-Production
  • Waiting
  • Non-Utilized Talent
  • Transportation
  • Inventory
  • Motion
  • Extra-Processing

In today's fast-paced world, contact centers need the greatest efficiency in all aspects of their organization to operate competitively -- Lean Six Sigma helps business renovate processes by focusing on eliminating unnecessary steps that typically consume effort and resources.

At TTEC, we apply and implement Lean Six Sigma methodologies to cut costs, improve productivity, and boost profits for our clients (as well as ourselves). We can help you get started.

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