Hosted Contact Center

TTEC | Glossary | Hosted Contact Center

What is a Hosted Contact Center?

A Hosted Contact Center, also often referred to as a Hosted Call Center is a modern customer experience solution where contact center software is installed or hosted by an off-site service provider's system.

Many of today's contact center leaders are migrating to Hosted Contact Centers as a strategic way to lower Total Cost of Ownership (TCO).  

TTEC believes in a world where delivering superior customer experience is always possible. That's why we deploy contact center solutions on premises, hosted, and in the cloud -- and we provide managed services to remove technical hurdles contact centers frequently face when trying to optimize communication infrastructures.