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Glossary

Customer Experience as a Service (CXaaS)

TTEC | Glossary | Customer Experience as a Service (CXaaS)

What is Customer Experience as a Service (CXaaS)?

Customer Experience as a Service is a cloud-based customer solutions for planning, designing, and executing activities that encompass all parts of the customer experience. CXaaS operations are typically managed by a third-party partner on behalf of a brand.