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Glossary

Call Center Associate / Call Center Agent

TTEC | Glossary | Call Center Associate / Call Center Agent

What is a Call Center Associate / Call Center Agent?

A call center agent is an employee that manages inbound or outbound customer calls for an organization. An agent may handle a wide range of responsibilities from account inquiries, customer complaints, or product and support issues. Today call center agents go by many names including: customer service representative (CSR), contact center agent or associate, or operator.