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Glossary

Artificial Intelligence (AI)

TTEC | Glossary | Artificial Intelligence

What is Artificial Intelligence (AI)?

Artificial Intelligence (AI), is a specific area of computer science that emphasizes the creation of intelligent machines and software that work and react like humans. AI is showing up in more technology for both consumers and businesses in many different forms.

Contact centers across the world who use AI strategically to enhance agent training, capture key data points, and present real-time recommendations are leading the industry.

TTEC takes AI innovation one step further -- we create contact center AI solutions (bots, virtual assistants, and analytics) that drive better employee experiences and more meaningful customer experiences. We infuse AI technologies and machine learning into the contact center to digitally enable employees and provide a digital-first customer experience.

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