Artificial Intelligence (AI)

TTEC | Glossary | Artificial Intelligence

What is Artificial Intelligence (AI)?

Artificial intelligence or more commonly known as AI, is a specific area of computer science that emphasizes the creation of intelligent machines and software that work and react like humans. This can involve neural networks and deep learning. Sometimes this term is used as a buzzword by marketers to say they do advanced math in their software utilizing algorithms and machine learning. AI is showing up in more and more technology for both consumers and businesses alike in many different forms.