Welcome to
TTEC UK

The United Kingdom stands as one of the world’s most advanced and influential CX markets, where innovation, regulatory rigor, and customer expectations converge to shape world-class experiences.

From our UK operations, we deliver high-impact customer experience and revenue generation solutions powered by a highly skilled, digitally fluent workforce. As a global business and technology leader, the UK offers a mature ecosystem where data, AI, and human expertise come together to drive precision, performance, and measurable outcomes.

With deep cultural alignment across Europe and strong commercial ties to global markets, the United Kingdom enables brands to build customer relationships that feel relevant, consistent, and built for long-term growth.

Our Leeds Site

Located in one of the UK’s most dynamic economic centres, our Leeds site sits at the heart of the country’s largest regional economy outside London. As the UK’s second-largest financial hub, the city is home to over 30 national and international banks, alongside a rapidly expanding digital and tech sector.

Leeds offers a rare balance of scale and efficiency. It delivers the connectivity, infrastructure, and talent pipelines of a major city, while maintaining a more cost-effective operating environment than London. This creates the ideal foundation for high-performance, scalable CX and revenue operations.

The region is also a recognised centre of excellence in technology and innovation. Institutions such as the Leeds Institute of Data Analytics and the Centre for Immersive Technologies continue to push boundaries in data, AI, and digital experience, strengthening the ecosystem we operate in.

With four leading universities producing over 55,000 graduates each year, Leeds provides access to a deep and continuously evolving talent pool. This steady influx of skilled professionals fuels our ability to deliver complex, insight-driven customer journeys with precision and consistency.

From this location, we support global brands with end-to-end CX solutions that blend human expertise and advanced technology, helping them build stronger customer relationships while driving measurable growth and operational excellence.

At a Glance

TTEC opened its first UK location in 2020

Total seats:
109+

Smart onshore outsourcing with scalable, cost-effective operations

Strategic location with excellent transport links across the UK and Europe

Lower costs compared to London and the South East

Access to top talent through universities, apprenticeships, and training programmes

Strong digital infrastructure and innovation ecosystem

Commitment to sustainability and net-zero goals

We're a certified
Great Place to Work® in the United Kingdom

What makes a great place to work? You see it in the everyday moments. In how people collaborate, how they grow, and how they show up for each other when it matters most.

And in the UK, that story has been consistent.

Recognised as a Great Place to Work® in 2023, 2024, and 2025, this is not about a single moment. It reflects a culture that holds its standard over time. A team that keeps showing up, evolving, and pushing forward together.

Each year builds on the last. Stronger teams. Better experiences. A culture that continues to take shape through the people who live it every day.

Being recognised as a Great Place to Work® is not a milestone we pass. It’s a standard we carry forward.

And it’s what makes this team, this culture, and this experience something you can feel from the inside out.

Learn more about this recognition

Awards & Recognition

Gold at the 2025 Türkiye Customer Experience Awards for Best Customer Service

Silver at the 2025 Türkiye Customer Experience Awards for Best Customer Centric Culture

TTEC named one of UK’s Best Workplaces™ for Women in 2024

TTEC named one of UK’s Best Workplaces for Development™ 2024

TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA) - 2021

TTEC & Volkswagen Group earned Silver on the CCMA (UK National Contact Center Awards) awards

TTEC & Volkswagen group earned Bronze on the CCMA (UK National Contact Center Awards) awards

Awards and recognitions

Our Solutions

End-to-end sales support that turns every interaction into an opportunity, accelerating pipeline, increasing conversion, and driving measurable revenue growth across the customer lifecycle.

Seamless support across voice and digital channels, built to resolve faster, reduce friction, and deliver consistency in every interaction.

From chat and messaging to back-end execution, we deliver efficient, high-quality digital experiences that meet customers where they are.

Protecting platforms, brands, and users with precise, scalable moderation that balances speed, accuracy, and compliance.

High-quality data that powers AI and machine learning, delivered by expert teams who understand context, nuance, and accuracy at scale.

Expert-led support that simplifies complexity, helping customers navigate products and platforms with confidence and ease.

Proactive monitoring, detection, and resolution that reduces risk, protects customers, and preserves trust.

Our Solutions

We deliver end-to-end customer experience operations designed to handle complexity at scale. From customer care, to technical support, non-voice work, back-office operations, trust and safety, fraud prevention, and AI data services, our teams combine human expertise with smart technology to keep every interaction seamless, secure, and consistent.

Whether it’s resolving issues in real time, supporting digital journeys behind the scenes, or powering AI systems with high-quality data, we focus on what matters most: speed, accuracy, and experiences that build trust while moving businesses forward.

Sales & Revenue Generation Services

Customer Care (Digital & Voice)

Digital CX & Non-Voice Operations

Content Moderation & Trust & Safety

Data Annotation & AI Support Services

Technical Support

Fraud Prevention & Risk Operations

End-to-end sales support that turns every interaction into an opportunity, accelerating pipeline, increasing conversion, and driving measurable revenue growth across the customer lifecycle.

Seamless support across voice and digital channels, built to resolve faster, reduce friction, and deliver consistency in every interaction.

From chat and messaging to back-end execution, we deliver efficient, high-quality digital experiences that meet customers where they are.

Protecting platforms, brands, and users with precise, scalable moderation that balances speed, accuracy, and compliance.

High-quality data that powers AI and machine learning, delivered by expert teams who understand context, nuance, and accuracy at scale.

Expert-led support that simplifies complexity, helping customers navigate products and platforms with confidence and ease.

Proactive monitoring, detection, and resolution that reduces risk, protects customers, and preserves trust.

Industries we power

We partner with some of the world’s most recognised brands across industries where customer experience defines success.

Automotive

Powering connected services, dealer support, and next-gen mobility experiences.

Retail & eCommerce

Driving loyalty, conversions, and post-purchase experiences that keep customers coming back.

Public Sector & Non Profit

Accessible services that build trust at scale.

Travel & Hospitality

Enabling seamless journeys with real-time support and global coverage.

BFSI & Finance

Secure, insight-driven interactions that strengthen customer confidence.

Each engagement is shaped by a clear understanding of the industry context, allowing Proven Impact in Action

Our work in the Public Sector and Non Profit space reflects how this approach translates into tangible results. By combining operational expertise with digital innovation, we have helped organisations modernise citizen experiences, improve access to services, and deliver greater efficiency at scale.

Explore how this comes to life in our flagship case study and see how connected CX and digital capabilities drive meaningful outcomes across complex environments.