Join our sponsored session:
March 10 | 4:00 PM | Room Alliance 308
From Pilot to Production: Operationalizing AI in Enterprise CX
Join James Bednar and Caleb Johnson as they address:
Why most AI programs stall after
proof of concept
Cost shift vs cost reduction and
what that means for CX leaders
Aligning AI deployment with KPIs
and governance
The role of human oversight in
production AI environments
This is a practical discussion on operating AI inside enterprise systems.
We are thrilled to be sponsors this year and to be leading a session on what it truly takes to operationalize AI in complex enterprise CX environments.
Private Executive Conversations
Meeting Room #946
Caesars Forum
Enterprise Connect will be full of big ideas… and our meeting room is where we will discuss how those ideas become real decisions - room #946, right next to the mini golf court.
Enterprise AI only works when it’s engineered properly... and when humans stay in the loop. If you are evaluating AI, modernizing CX, or under pressure to prove measurable outcomes - let’s talk.
We are thrilled to be sponsors this year and to be leading a session on what it truly takes to operationalize AI in complex enterprise CX environments.
Private Executive Conversations
Meeting Room #946
Caesars Forum
Enterprise Connect will be full of big ideas… and our meeting room is where we will discuss how those ideas become real decisions - room #946, right next to the mini golf court.
Enterprise AI only works when it’s engineered properly... and when humans stay in the loop. If you are evaluating AI, modernizing CX, or under pressure to prove measurable outcomes - let’s talk.
Meet the Team
In Las Vegas
Speaker
James Bednar
Vice President,
Product & Innovation
Speaker
Caleb Johnson
Vice President,
TTEC Digital
Mason Jones
Vice President,
Business Development
Michael Racz
Vice President of Sales,
Customer Growth Services
