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Accelerate your CX and digital transformation. TTEC Digital blends digital consulting and technology services to create innovative customer and employee experiences, all powered by insights.

 
Operations Center

TTEC Digital

TTEC Digital

TTEC Digital's capabilities combine consulting firm expertise with innovative customer experience technology and omnichannel solutions.

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Operations Center

Contact Center Software

Contact Center Software

We blend reliable platform services with industry leading hardware and software applications to deliver CX at any scale.

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Learning + Performance

Omnichannel

Omnichannel

Our omnichannel solutions help brands orchestrate a seamless customer experience within and across every touchpoint.

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Operations Center

Humanify® Enterprise

Humanify® Enterprise

Highly scalable contact center software platform, powered by Cisco®, provides cloud, premises, and hybrid omnichannel solutions.

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Trust + Safety

Workforce Optimization

Workforce Optimization

Our WFO solution helps organizations improve employee performance and optimize operational processes.

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TTEC, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced in 2011, the majority acquisition of eLoyalty, an award-winning technology services provider that helps clients implement enterprise-level contact center assets. eLoyalty provides transformational solutions focused on driving business outcomes.

eLoyalty brings deep industry experience to TTEC, with proven track record of success in delivering cloud- and premises-based technology platforms to clients across every vertical market, including business process development, systems infrastructure, customer analytics, reporting, workforce management, and quality assurance.


eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Parent company TTEC has been an innovator in contact center management technologies for over 30 years. In 2001, TTEC (then TeleTech) pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. In 2011, TTEC (then TeleTech) acquired eLoyalty, an award-winning technology services provider, augmenting the TTEC suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.

 

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