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TTEC, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced in 2011, the majority acquisition of eLoyalty, an award-winning technology services provider that helps clients implement enterprise-level contact center assets. eLoyalty provides transformational solutions focused on driving business outcomes.
eLoyalty brings deep industry experience to TTEC, with proven track record of success in delivering cloud- and premises-based technology platforms to clients across every vertical market, including business process development, systems infrastructure, customer analytics, reporting, workforce management, and quality assurance.
eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Parent company TTEC has been an innovator in contact center management technologies for over 30 years. In 2001, TTEC (then TeleTech) pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. After a technology investment of over $250 million, TTEC now processes over 3.5 billion VoIP minutes and several billion transactions annually on its extensive cloud architecture. In 2011, TTEC (then TeleTech) acquired eLoyalty, an award-winning technology services provider, augmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.