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TTEC Digital combines strategic consulting with innovative technology to eliminate complexity for brands and their customers. Learn more about our solutions.

 
TTEC Digital

TTEC Digital

TTEC Digital

Customers expect interactions to be personalized, relevant and timely.

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Humanify Technology Platforms

Contact Center Software

Contact Center Software

We provide businesses with the right tools and technology to stay ahead of the curve.

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Learning + Performance

Omnichannel Orchestration

Omnichannel Orchestration

Orchestrate a seamless customer experience across every touchpoint.

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TTEC, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced in 2011, the majority acquisition of eLoyalty, an award-winning technology services provider that helps clients implement enterprise-level contact center assets. eLoyalty provides transformational solutions focused on driving business outcomes.

eLoyalty brings deep industry experience to TTEC, with proven track record of success in delivering cloud- and premises-based technology platforms to clients across every vertical market, including business process development, systems infrastructure, customer analytics, reporting, workforce management, and quality assurance.


eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Parent company TTEC has been an innovator in contact center management technologies for over 30 years. In 2001, TTEC (then TeleTech) pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. In 2011, TTEC (then TeleTech) acquired eLoyalty, an award-winning technology services provider, augmenting the TTEC suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.