We help you accelerate your CX and digital transformation. TTEC Engage delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. TTEC Digital designs, builds, and operates contact center technology, CRM, AI, and analytics solutions.
About TTEC:
TTEC (pronounced T-TEK) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enhanced digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the company's TTEC Digital business designs, builds, and operates contact center technology, CRM, AI, and analytics solutions. The company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's over 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC (then TeleTech) announced in 2011 the majority acquisition of eLoyalty, an award-winning technology services provider that helps clients implement enterprise-level contact center assets. eLoyalty provides transformational solutions focused on driving business outcomes.
About eLoyalty:
eLoyalty brings deep industry experience to TTEC, with proven track record of success in delivering cloud- and premises-based technology platforms to clients across every vertical market, including business process development, systems infrastructure, customer analytics, reporting, workforce management, and quality assurance.
eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Parent company TTEC has been an innovator in contact center management technologies for over 40 years. In 2001, TTEC (then TeleTech) pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. In 2011, TTEC (then TeleTech) acquired eLoyalty, an award-winning technology services provider, augmenting the TTEC suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.