August 26, 2025 Podcast Podcast: Apple's $2 billion lesson in fraud prevention Customer Strategist Journal AI recap
August 20, 2025 Blog Healthcare Providers Contact center KPIs that actually matter for patient experience
August 18, 2025 Video Interview: Rethinking empathy and AI in the contact center JB Bednar podcast interview with Voice AI
August 11, 2025 Case Study Retail and eCommerce Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table
August 8, 2025 Blog Survey: AI is here to help, but customers still want human touch for big purchases
August 5, 2025 Datasheet TTEC Overview: We bring heart to CX at every level Where humanity meets business
July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
July 30, 2025 Case Study Financial Services and Insurance Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT
July 29, 2025 Case Study Media and Entertainment Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction
July 29, 2025 Datasheet Public Sector and Government Business Continuity & Resilience for Government Leaders Empowering agency CX and IT leaders during storm season and beyond.
