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New CX insights from TTEC

  • A cashier accepting card payment
    August 11, 2025 Case Study Retail and eCommerce

    Fraud-fighting combination of AI + experts reduce chargebacks by 90%

    Read the case study
  • A man sitting at a laptop looking frustrated
    August 8, 2025 Blog High Tech

    Returns don’t have to be painful: 3 RMA fixes that work

    Read the blog post
  • Couple sitting across a deck from a salesman in a car dealership
    August 8, 2025 Blog

    Survey: AI is here to help, but customers still want human touch for big purchases

    Read the blog post
  • Employees collaborating around a laptop
    July 30, 2025 Case Study Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

    Read the case study
  • A circus performer
    July 29, 2025 Case Study Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

    Read the case study
  • Business Continuity & Resilience for Government Leaders
    July 29, 2025 Datasheet Public Sector and Government

    Business Continuity & Resilience for Government Leaders

    Download the datasheet
  • A happy woman
    July 22, 2025 Case Study Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

    Read the case study
  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

    Read the blog post
 
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