June 3, 2026 Client Story Roundup Driving exponential growth through smarter Google Ads TTEC turned better targeting into more bookings Travel and Hospitality
April 29, 2026 Client Story Smarter travel ads drive 200% surge in direct bookings With the right targeting, TTEC helped a hotel brand increase its return while reducing acquisition costs Travel and Hospitality
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
March 24, 2026 Client Story A smarter ad strategy delivers 300% higher ROAS for hotel brand TTEC used precision ad targeting to increase conversions while lowering cost per acquisition Travel and Hospitality
March 24, 2026 Client Story Roundup A 20-year strategic partnership building a safer, smarter travel experience TTEC helps a major travel brand scale global customer support, combat fraud, and innovate Travel and Hospitality
September 17, 2025 Client Story 30 experts power faster, more complete CX Travel firm achieved 86% faster answers, 53% faster workflows with TTEC managed services Travel and Hospitality
April 29, 2025 Client Story Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
October 18, 2024 Client Story Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
March 31, 2023 Client Story Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
