April 29, 2026 Client Story Smarter travel ads drive 200% surge in direct bookings With the right targeting, TTEC helped a hotel brand increase its return while reducing acquisition costs Travel and Hospitality
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
March 24, 2026 Client Story A smarter ad strategy delivers 300% higher ROAS for hotel brand TTEC used precision ad targeting to increase conversions while lowering cost per acquisition Travel and Hospitality
March 24, 2026 Client Story Roundup A 20-year strategic partnership building a safer, smarter travel experience TTEC helps a major travel brand scale global customer support, combat fraud, and innovate Travel and Hospitality
September 17, 2025 Client Story 30 experts power faster, more complete CX Travel firm achieved 86% faster answers, 53% faster workflows with TTEC managed services Travel and Hospitality
April 29, 2025 Client Story Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
October 18, 2024 Client Story Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
March 31, 2023 Client Story Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
January 17, 2022 Client Story Expert support boosts hotel bookings by 20% When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects Travel and Hospitality
