September 15, 2026 Client Story Health benefits exchange hits staffing sweet spot An integrated seasonal workforce model keeps ideal staffing and service levels during open enrollment and beyond Public Sector and Government
September 10, 2026 Client Story A capacity fix today, an automation roadmap for tomorrow TTEC helped a fast-growing telehealth company turn overflowing inboxes and call backups into an 85% first-week CSAT Healthcare
May 13, 2026 Client Story Roundup Blending AI tools with expert coaching supercharges CX and drives sales Upskilling healthcare advocates helps them shine in the moments that matter to build enduring trust Healthcare
April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
March 25, 2026 Client Story Payer achieves 465% ROI on AI training that fast-tracks frontline readiness RealSkill bots role-play with associates, who practice new skills in a safe space and receive real-time feedback and coaching Healthcare
March 11, 2026 Client Story AI-enhanced curriculum Wizards add expertise and agility TTEC Wizard Learning Suite bridges the gap between speed and quality while boosting training efficiency for healthcare payer Healthcare
February 11, 2026 Client Story Healthcare payer transforms contact center training with AI, scores double-digit improvements TTEC streamlines high-impact learning to heighten collaboration and associate readiness Healthcare
November 9, 2025 Client Story Healthcare payer bumps NPS 17% with data-driven, precision coaching AI-enhanced performance enablement platform helps South Africa team exceed goals on helpfulness KPIs Healthcare
September 17, 2025 Client Story Major payer blends Remote CX with innovative coaching rigor to drive conversions Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance Healthcare
June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 10, 2025 Client Story Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system Healthcare
June 8, 2025 Client Story Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales Healthcare
