June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours
May 20, 2020 Case Study State and Local Governments State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks
August 22, 2018 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
July 17, 2018 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance
March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
December 13, 2014 Case Study Public Sector and Government From zero to hero A utility company transformed its customer service with a self-help solution
December 12, 2014 Case Study Public Sector and Government AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms.
December 12, 2014 Case Study Public Sector and Government Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX
December 9, 2014 Case Study Public Sector and Government Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
December 7, 2014 Case Study Federal Government 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
December 6, 2014 Case Study State and Local Governments Centralized solution, local control Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform.
February 16, 2014 Case Study Public Sector and Government Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.
