September 17, 2025 Client Story Full throttle CX: Re-engineering customer care for a global OEM From friction to flow — innovative case ownership model shifts CX and CSAT into high gear Automotive
November 21, 2024 Client Story AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster Automotive
May 17, 2024 Client Story Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios. Automotive
January 14, 2022 Client Story Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount Automotive
January 7, 2022 Client Story Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates Automotive
November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
April 28, 2021 Client Story Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market Automotive
March 12, 2021 Client Story Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win Automotive
August 6, 2020 Client Story Smarter and reliable customer experience Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services Automotive
August 6, 2020 Client Story Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution Automotive
September 10, 2019 Client Story Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results Automotive
May 7, 2019 Client Story Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates Automotive
