Next-gen employee
and participant
support
Improve customer experience and reduce cost.
Next-gen employee
and participant
support
Improve customer experience
and reduce cost.
Unlock value faster
TTEC tailors its Benefits Administration services to the unique demands of each industry, blending compliance, empathy, and intelligent automation to deliver high-impact employee and member experiences. With over 20 years of experience, our Center of Excellence helps clients streamline COBRA, enrollment, billing, and employer support—while ensuring every launch is smooth, secure, and built to scale.
Download services overviewUnlock value faster
TTEC tailors its Benefits Administration services to the unique demands of each industry, blending compliance, empathy, and intelligent automation to deliver high-impact employee and member experiences. With over 20 years of experience, our Center of Excellence helps clients streamline COBRA, enrollment, billing, and employer support—while ensuring every launch is smooth, secure, and built to scale.
Download services overview
Don’t Just
Take It from Us
Trusted by leaders in BFS, healthcare, insurance, and HR services
“Site management continues to be a strength—both agent- and site-level performance metrics exceeded expectations. TTEC’s launch is another big win.”
“This has been a great partnership. Outstanding work and exactly how we expect our customers to be treated. Thank you TTEC.”
“We are so pleased with the performance of our TTEC team. This has been a true partnership.”
What we do best
Forget the paperwork parade. We streamline every step of the benefits journey.
Voice and digital CX for benefit inquiries, open enrollment, portal issues
COBRA and state continuation support
Back-office ops like elections, payments and terminations
AI-enhanced services like QA automation, real-time coaching, and live voice translation
AI tools that solve real benefits administration challenges
TTEC’s AI tools are more than tech — they’re built to solve the daily friction points HR and Benefits teams face across enrollment, compliance, and employee/member support.
AI-powered recruiting that accelerates hiring, improves match quality, and reduces onboarding time, especially for specialized benefits administration roles.
Voice tech that removes background noise, improving call clarity and reducing average handle time by 10% while lifting CSAT.
Quality tool that analyzes 100% of customer interactions and incorporates data to improve CX &enterprise-wide efficiencies and improvements.
Real-time coaching platform that boosts team leader efficiency by 25% and increases CSAT by up to 20%.
Generative AI knowledge assistant that improves FCR and shortens speed-to-proficiency for new hires.
AI tools that solve real benefits administration challenges
TTEC’s AI tools are more than tech — they’re built to solve the daily friction points HR and Benefits teams face across enrollment, compliance, and employee/member support.
AI-powered recruiting that accelerates hiring, improves match quality, and reduces onboarding time, especially for specialized benefits administration roles.
Voice tech that removes background noise, improving call clarity and reducing average handle time by 10% while lifting CSAT.
Quality tool that analyzes 100% of customer interactions and incorporates data to improve CX &enterprise-wide efficiencies and improvements
Generative AI knowledge assistant that improves FCR and shortens speed-to-proficiency for new hires.
Real-time coaching platform that boosts team leader efficiency by 25% and increases CSAT by up to 20%.
We Help Clients
Improve efficiency, accuracy, and experience of administering employee benefits through scalable solutions, powered by AI, automation, and expert human support.
Discover great results
35%
reduction in issue resolution time
20%
faster associate proficiency with AI onboarding
›80%
maintained across event the most complex scopes
Our featured services:
AI &
Automation
Bots and RPA speed up enrollment, claims, and eligibility checks while reducing manual errors.
24/7
Conversational AI
Smart voice and chat assistants resolve high-volume benefits inquiries at scale.
Omnichannel
support
Consistent experiences across voice, web, app, and SMS—powered by unified data.
Analytics &
dashboards
Real-time insights to improve service, cut costs, and boost employee satisfaction.
HR system
integration
Seamless connections to Workday, SAP, Oracle for accurate, secure benefit handling.
Scalable digital
architecture
Deploy updates or workflows fast with low-code/no-code tools—ideal for open enrollment.
“In benefits administration, speed and clarity aren’t nice to haves. They’re non negotiables…TTEC helps organizations in the healthcare benefits and supplemental insurance industry to deliver better service with AI powered support, trained associates, and deep healthcare and insurance expertise.”
— Maria Tenaglia, VP of BFSI Growth
Ready to streamline benefits administration?
Ready to streamline benefits administration?
Improve outcomes. Start with a custom ROI estimate