Next-gen employee
and participant
support
Improve customer experience and reduce cost.
Next-gen employee
and participant
support
Improve customer experience
and reduce cost.
Unlock value faster
TTEC's Benefits Administration Outsourcing services combine compliance, empathy, and automation to deliver exceptional participant experiences. With over 20 years of expertise, we streamline COBRA, enrollment, billing, and support, ensuring smooth, scalable solutions.
Download services overviewUnlock value faster
TTEC's Benefits Administration Outsourcing services combine compliance, empathy, and automation to deliver exceptional participant experiences. With over 20 years of expertise, we streamline COBRA, enrollment, billing, and support, ensuring smooth, scalable solutions.
Download services overview
Don’t Just
Take It from Us
Trusted by leaders in benefits, healthcare, and insurance
“Site management continues to be a strength—both agent- and site-level performance metrics exceeded expectations. TTEC’s launch is another big win.”
“This has been a great partnership. Outstanding work and exactly how we expect our customers to be treated. Thank you TTEC.”
“We are so pleased with the performance of our TTEC team. This has been a true partnership.”
What we do best
Forget the paperwork parade. We streamline every step of the benefits administration journey.
Voice and digital CX for benefit inquiries, open enrollment, portal issues
COBRA and state continuation support
Back-office ops like elections, payments and terminations
AI-enhanced services like QA automation, real-time coaching, and accent softening
AI tools that solve real benefits administration challenges
TTEC’s AI tools go beyond technology. They’re built to solve the daily friction points HR and Benefits management teams face across enrollment, compliance, and participant/member support.
AI-driven recruiting that speeds up hiring, enhances match quality, and reduces onboarding time for specialized roles in participant benefits administration outsourcing.
Advanced voice technology that eliminates background noise, cutting call handle time by 10% and increasing CSAT.
Analyzes 100% of customer interactions to enhance CX and drive enterprise-wide efficiency.
A real-time coaching platform that improves team efficiency by 25% and boosts CSAT by up to 20%.
A generative AI knowledge assistant that improves FCR and accelerates onboarding for new hires.
AI tools that solve real benefits administration challenges
TTEC’s AI tools go beyond technology. They’re built to solve the daily friction points HR and Benefits management teams face across enrollment, compliance, and participant/member support.
AI-driven recruiting that speeds up hiring, enhances match quality, and reduces onboarding time for specialized roles in participant benefits administration outsourcing.
Advanced voice technology that eliminates background noise, cutting call handle time by 10% and increasing CSAT.
Analyzes 100% of customer interactions to enhance CX and drive enterprise-wide efficiency.
A generative AI knowledge assistant that improves FCR and accelerates onboarding for new hires.
A real-time coaching platform that improves team efficiency by 25% and boosts CSAT by up to 20%.
We Help Clients
Improve efficiency, accuracy, and experience of administering participant benefits through scalable solutions, powered by AI, automation, and expert human support.
Our featured services:
TTEC's Benefits Administration Outsourcing services combine compliance, empathy, and automation to deliver exceptional participant experiences. With over 20 years of expertise, we streamline COBRA, enrollment, billing, and support, ensuring smooth, scalable solutions.
AI &
Automation
Bots and RPA speed up enrollment, claims, and eligibility checks while reducing manual errors.
24/7
Conversational AI
Smart voice and chat assistants resolve high-volume benefits enrollment inquiries at scale.
Omnichannel
support
Consistent experiences across voice, web, app, and SMS—powered by unified data.
Analytics &
dashboards
Real-time insights to improve service, cut costs, and boost participant satisfaction.
HR system
integration
Seamless connections to Workday, SAP, Oracle, and other platforms for accurate, secure handling.
Scalable digital
architecture
Deploy updates or workflows fast with low-code/no-code tools—ideal for open enrollment.
Want to save time, budget — and sanity?
Get a quick walkthrough of your Benefits Administration process. We’ll show you where to automate, accelerate, and simplify.
Fast-flow review
Streamlining wins
Budget-smart insights
Book your free walkthrough
Talk with an expert
Discover great results
“In benefits administration, speed and clarity aren’t nice to haves. They’re non negotiables…TTEC helps organizations in the healthcare benefits and supplemental insurance industry to deliver better service with AI powered support, trained associates, and deep healthcare and insurance expertise.”
— Maria Tenaglia, VP of BFSI Growth
Ready to streamline benefits administration?
Ready to streamline benefits administration?
Improve outcomes. Start with a custom ROI estimate