October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
December 1, 2013 Customer Strategist Secure the Building Blocks of Exceptional Customer Experience Before preparing for an ideal future customer experience, break down the obstacles standing in the way of an optimal present-day experience.
December 1, 2013 Customer Strategist Four Ways to Speak the CFO’s Language If your company is not measuring these attributes in relation to your customer experience program, you’re missing an opportunity to make the revenue connection and speak the CFO’s language.
