September 29, 2022 Customer Strategist Retail Banking Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model.
June 3, 2020 Customer Strategist Rethink the Contact Center of the Future Innovations shaping the way we connect.
June 3, 2020 Customer Strategist Public Sector and Government Government Contact Centers Look to Future-Proof the Citizen Experience Take the best of crisis response innovation and apply it to everyday operations.
April 11, 2017 Blog Property and Casualty Insurance Property and Casualty CX Trends Lean on Expert Associates
September 21, 2016 Blog Property and Casualty Insurance How Insurance Companies Can Upend the Customer Experience