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The challenge A global payments technology provider understood the value of an excellent customer experience but struggled to scale its customer support and maintain its high standards of excellence. The tech firm, which was new to outsourced...
The challenge As a result of a surge in e-commerce activity and customer demand, a leading online retail marketplace needed to quickly expand its customer support, including monitoring transactions for fraudulent activities. It needed a partner...
The Challenge During the COVID-19 outbreak, a leading gas and electric energy provider retailer moved its contact centre to a virtual remote environment. But the company still needed to hire and train agents to serve customers with common issues...
Contact Centre of the Future: Digital Transformation Best Practices Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...