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Effortless Experiences: 12 steps to help you move faster Most companies had digital transformation in their 2020 strategy, but it seems they were not far enough along in their journey to make COVID-19 a non-issue. The pandemic has forced...
Which Add NOW package is right for your organisation? With over a decade experience in designing and deploying at-home contact centre solutions, we can help you ramp up quickly. Take our free 30 second assessment to help determine which...
CX Checklist What Financial Services Firms Can Do Now to Reduce Queues and Meet Customer Needs Focus on the fundamentals Financial services companies face extraordinary challenges in the wake of the COVID-19 outbreak. Unemployment...
Ramp up teams quickly with our flexible, seamless and scalable remote contact centre solutions. During this historic pandemic, we highly recommend organisations shift as much of their contact centre workforce to an at-home environment as...
Increase speed-to-proficiency with our asynchronous virtual learning content The number of inquiries coming into contact centres has increased dramatically and as a result, wait times for resolution are incredibly high. How can you minimise...
See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on. Schedule a...
Mystify your copycat competitors with effortless CX How to attract and empower 'organic brand ambassadors' to market and sell your brand
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Three hundred percent – that’s the increase to holiday staffing needed by this partner, a Fortune 500 technology retailer. The question: how does a huge retail operation create a fluid staffing solution that does more than just &ldquo...
This technology retail giant has an enormous volume of customer contacts to manage each month, and the holiday seasons easily see increases 200 – 300 percent higher than off-peak months. The company was looking for a better way to handle...
The Challenge A multi-billion dollar tax preparation software company had a challenging contact centre staffing issue. It operates in a highly seasonal business, with peak employment six times the figure for slow periods. But it was relying on...
Financial institutions have always known that during the October through February time period, service volumes go way up; what they haven’t known is that there is a better way to handle them. For this institution – one of the world...
The healthcare market in the U.S. is growing rapidly, posing unique opportunities and challenges for healthcare services organisations like RSA Medical. Bridging the gap between patients and health insurance companies, RSA Medical provides medical...
Checklist 5 Ways to Emerge from the Crisis with a Stronger Contact Centre The Coronavirus pandemic has rapidly evolved how the contact center industry approachs work and technology. As the crisis subsides, the next step will be about...