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Humanify® @home Our remote contact centre associate solution merges the quality and security of an on-site centre with the cost structure and flexibility of a work-from-home model. .paddingLeft30.paddingRight0.paddingBottom10.floatRight.col-sm...
Humanify® Growth Solutions We use the most advanced marketing, sales, and automation technologies available to execute on our three core offerings of demand & acquisition, growth & expansion, and retention & loyalty .paddingLeft30...
The Challenge A government housing ministry offered a program to sell homes to citizens while providing banking assistance with their loans. However, limited documented processes, difficulty tracking information, various booking systems and...
The Challenge The maxim that you can’t fix what you can’t measure is particularly true in customer experience. An airline company knew that it needed insight into customer complaints, needs, and expectations to make informed decisions...
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The Challenge In the travel industry, customer loyalty is everything. An airline company that had built a robust loyalty program was seeking to transition associate support for its premium loyalty members to an offshore model without sacrificing...
Have a plan in place for volume spikes Data breaches. Natural disasters. Holiday shopping seasons. Product recall responses. These support volume increases test a company's resources. TTEC is here to help tackle unexpected surges and...
Engaging on-demand learning journeys Our digital learning solutions provide personalised and engaging on-demand training activities that gives employees what they need to do their jobs effectively. Our proven and certified managed learning...
Deepen customer relationships and boost the bottom line with BPO across all channels When you hear the term 'business process outsourcing,' what's the first thing that comes to mind? Maybe operational efficiency? Or cost-savings...
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The challenge A global telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services for consumers and business clients. It wanted to improve...
The challenge The COVID-19 outbreak forced a financial services company to rapidly shift thousands of customer care associates to work from home to ensure continued service. An unprecedented move, the shift to remote work included orchestrating...