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"messaging"
Transform your business skills in our dynamic learning environment. What does exceptional mean to you? Winning more pitches? Sharpening your presentation skills? Influencing others? Our programs develop exceptional performance in a dynamic...
TTEC + Pega simplifies complexities so contact centres can deliver world-class customer experiences Deliver hyper-personalization through this strategic partnership that can bring hyper-automation to the contact centre. More consumers than...
How to Reinvent Your Customer’s Banking Relationship Blog Post By Ryan Rayner Banking in Australia and the APAC region has changed, and for the better. Fintech, the Royal Commission, and controversy have shaken the core of financial...
The Challenge A multi-billion dollar tax preparation software company had a challenging contact centre staffing issue. It operates in a highly seasonal business, with peak employment six times the figure for slow periods. But it was relying on...
Remote contact centre support, which was once considered impossible for healthcare, is now becoming a fact of life for payers, providers, and others in the healthcare ecosystem. In the wake of the coronavirus outbreak, healthcare companies are...
Cloud-based Omnichannel CX The direct-to-consumer or DTC revolution is upon us. It's created a new generation of disruptive brands, brands that are void of the traditional barriers to entry and thrive on emotional connection and...
Strategy Guide | 8-minute read 7 Predictions for the Future of Banking Banking CX and employee engagement reimagined to serve tomorrow’s needs today. The COVID-19 pandemic pushed the evolution of customer and employee experience in the...
Higher CSAT at Lower TCO Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how you think about it. Forward-thinking companies view customer experience...
Work from Home Remote contact center associate solutions Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model. WATCH VIDEO Interested in...
Telstra Reaffirms Commitment to Customers, Gains Subscribers By Elizabeth Glagowski The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. This article was originally published in our...
Our Influencing Skills two-day program provides a deeper understanding of the qualities of an effective influencer and the characteristics of influencing with or without their maximum potential. Presentation styles are fine-tuned so presenters can...
Virtual Shopping Becomes Reality By Elizabeth Glagowski eBay Australia and Myer team up to take shoppers on a virtual department store journey. This article was originally published in our executive journal, Customer Strategist. Click here to see...
We help you find and engage customers across all channels We help you find and engage customers across all channels. Looking for a sales team that doesn’t need an expense account to crush their goals? How about a team that uses...