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Humanify™ @home

Flexible Virtual Workforce Solutions for Asia Pacific Brands. Merge the quality and security of an on-site centre with the cost structure and flexibility of a work-from-home model.

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Success begins at home

Yes, there is a way to increase operational efficiencies in a contact centre while keeping costs low. We call it Humanify@home – a remote contact centre solution that merges the quality and security of an on-site centre with the flexibility and cost structure of a work-from-home model.

 
Flexible Virtual Workforce Solutions

Our Humanify@home solution keeps you prepared for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.

We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model.

  • Security compliant solutions
  • Part-time and full-time models available
  • Easily scale up or down and only pay for what you use
  • Increase operational efficiencies while reducing costs
  • Align capacity to the demand curve
 
Award-winning employee experiences

Amazing customer experiences require amazing employee experiences. For the past 5 years, we've been recognised for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.

  • Virtual community events
  • Robust rewards and recognition program
  • Virtual team-building activities
  • Gamified career paths
  • AI-enabled associate experience
  • Health and financial resources for total wellness balance
 
Bigger recruiting footprint

Recruiting for @home associates isn’t limited by geography, so the quality of the talent pool automatically rises. It also provides attractive employment options for individuals who prefer to work at home.

  • Displaced workers and those with mobility issues
  • Local experts who can relate to customers
  • Staff for particular language needs
  • Talents with industry specialisation or brand advocacy
 
An integral part of the team

Our Humanify@home associates are an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.

  • Onboarding curriculum for all employees
  • Real-time coaching driven by analytics
  • Online community to share ideas and build engagement
 

Business continuity is achievable with TTEC's proven CX solutions

You don't need a brick-and-mortar site to deliver a great customer experience. Our Business Continuity Planning and Resiliency Solutions are ready to switch on at a moment's notice to keep your operations running smoothly with secure work from home, automated, messaging and cloud-based solutions.

  • ShiftNOW
  • GrowNOW
  • MessageNOW
  • AutomateNOW
  • ManageNOW
 
 

ShiftNOW

Home-based agents are the future of the contact centre

You don't need a brick-and-mortar site to deliver a great customer experience – what you need is agility. In fact, research shows the work-from-home employees are growing 4x faster than facilities-based agents.

 

GrowNOW

Readjust, retool, and refocus your sales engine to ensure business growth

Sales teams play a critical role in enabling companies to not only survive but to grow. Be prepared to communicate with buyers through a variety of platforms and devices from video conferencing platforms to mobile apps, SMS, web, social, and voice. Additionally, data-driven insights will be critical to focus efforts where they will have the most impact.

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MessageNOW

Relieve capacity and optimize interactions by rapidly deploying new channel capabilities of Web Messaging

Our message and chat-based service allows customers to get support anytime, anywhere on any device. Broaden your reach across a variety of touch points, including mobile apps, SMS, web, social and voice giving customers their choice of channels. Messaging can be deployed with minimal IT support and can be configured and implemented quickly, expanding the number of customer conversations an associate can concurrently handle.

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AutomateNOW

Drive service costs and call volumes down by empowering customer self-service and by augmenting the associate experience

Increase workforce productivity by automating customer interactions using IVA's (intelligent virtual assistants) and business processes using RDA (robotic desktop automation) and RPA (robotic process automation).

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ManageNOW

TTEC-delivered IT infrastructure, design, implementation and ongoing managed services

Provides technology services for both your captive and outsourced associates to continue operating your program from their home. Ensure your customers have a cohesive experience and route their enquiries anywhere. Provision new associates in seconds and scale up or down your ports immediately based on current demands.

 
 
 

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