Humanify™ @home

Flexible Virtual Workforce Solutions for Asia Pacific Brands. Merge the quality and security of an on-site centre with the cost structure and flexibility of a work-from-home model.

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Success begins at home

Yes, there is a way to increase operational efficiencies in a contact centre while keeping costs low. We call it Humanify@home – a remote contact centre solution that merges the quality and security of an on-site centre with the flexibility and cost structure of a work-from-home model.

Flexible Virtual Workforce Solutions

Our Humanify@home solution keeps you prepared for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.

We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model.

  • Security compliant solutions
  • Part-time and full-time models available
  • Easily scale up or down and only pay for what you use
  • Increase operational efficiencies while reducing costs
  • Align capacity to the demand curve
Award-winning employee experiences

Amazing customer experiences require amazing employee experiences. For the past 5 years, we've been recognised for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.

  • Virtual community events
  • Robust rewards and recognition program
  • Virtual team-building activities
  • Gamified career paths
  • AI-enabled associate experience
  • Health and financial resources for total wellness balance
Bigger recruiting footprint

Recruiting for @home associates isn’t limited by geography, so the quality of the talent pool automatically rises. It also provides attractive employment options for individuals who prefer to work at home.

  • Displaced workers and those with mobility issues
  • Local experts who can relate to customers
  • Staff for particular language needs
  • Talents with industry specialisation or brand advocacy
An integral part of the team

Our Humanify@home associates are an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.

  • Onboarding curriculum for all employees
  • Real-time coaching driven by analytics
  • Online community to share ideas and build engagement

Business continuity is achievable with TTEC's proven CX solutions

You don't need a brick-and-mortar site to deliver a great customer experience. Our Business Continuity Planning and Resiliency Solutions are ready to switch on at a moment's notice to keep your operations running smoothly with secure work from home, automated, messaging and cloud-based solutions.

  • ShiftNOW
  • GrowNOW
  • MessageNOW
  • AutomateNOW
  • ManageNOW


Home-based agents are the future of the contact centre

You don't need a brick-and-mortar site to deliver a great customer experience – what you need is agility. In fact, research shows the work-from-home employees are growing 4x faster than facilities-based agents.



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