Flexible Virtual Workforce Solutions for Asia Pacific Brands.
Merge the quality and security of an on-site centre with the
cost structure and flexibility of a work-from-home model.
Success begins at home
Yes, there is a way to increase operational efficiencies in a contact centre while keeping costs low. We call it Humanify@home – a remote contact centre solution that merges the quality and security of an on-site centre with the flexibility and cost structure of a work-from-home model.
Flexible Virtual Workforce Solutions
Our Humanify@home solution keeps you prepared for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model.
- Security compliant solutions
- Part-time and full-time models available
- Easily scale up or down and only pay for what you use
- Increase operational efficiencies while reducing costs
- Align capacity to the demand curve
Award-winning employee experiences
Amazing customer experiences require amazing employee experiences. For the past 5 years, we've been recognised for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.
- Virtual community events
- Robust rewards and recognition program
- Virtual team-building activities
- Gamified career paths
- AI-enabled associate experience
- Health and financial resources for total wellness balance
Bigger recruiting footprint
Recruiting for @home associates isn’t limited by geography, so the quality of the talent pool automatically rises. It also provides attractive employment options for individuals who prefer to work at home.
- Displaced workers and those with mobility issues
- Local experts who can relate to customers
- Staff for particular language needs
- Talents with industry specialisation or brand advocacy
An integral part of the team
Our Humanify@home associates are an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.
- Onboarding curriculum for all employees
- Real-time coaching driven by analytics
- Online community to share ideas and build engagement
Business continuity is achievable
with TTEC's proven CX solutions
You don't need a brick-and-mortar site to deliver a great customer experience.
Our Business Continuity Planning and Resiliency Solutions are ready to switch
on at a moment's notice to keep your operations running smoothly with
secure work from home, automated, messaging and cloud-based solutions.
Home-based agents are the future of the contact centre
Home-based agents are the future of the contact centre
You don't need a brick-and-mortar site to deliver a great customer experience– what you need is agility. In fact, research shows the work-from-home employees are growing 4x faster than facilities-based agents.
Readjust, retool, and refocus your sales engine to ensure business growth
Readjust, retool, and refocus your sales
engine to ensure business growth
Sales teams play a critical role in enabling companies to not only survive but togrow. Be prepared to communicate with buyers through a variety of platforms and devices from video conferencing platforms to mobile apps, SMS, web, social, and voice. Additionally, data-driven insights will be critical to focus efforts where they will have the most impact.
Relieve capacity and optimize interactions by rapidly deploying new channel capabilities of Web Messaging
Relieve capacity and optimise interactions by rapidly
deploying new channel capabilities of Web Messaging
Our message and chat-based service allows customers to get support anytime, anywhereon any device. Broaden your reach across a variety of touch points, including mobile apps, SMS, web, social and voice giving customers their choice of channels. Messaging can be deployed with minimal IT support and can be configured and implemented quickly, expanding the number of customer conversations an associate can concurrently handle.
Drive service costs and call volumes down by empowering customer self-service and by augmenting the associate experience
Drive service costs and call volumes down by empowering customer
self-service and by augmenting the associate experience
Increase workforce productivity by automating customer interactions usingIVA's (intelligent virtual assistants) and business processes using RDA (robotic desktop automation) and RPA (robotic process automation).
TTEC-delivered IT infrastructure, design, implementation and ongoing managed services
TTEC-delivered IT infrastructure, design,
implementation and ongoing managed services
Provides technology services for both your captive and outsourced associates tocontinue operating your program from their home. Ensure your customers have a cohesive experience and route their enquiries anywhere. Provision new associates in seconds and scale up or down your ports immediately based on current demands.
The Definitive Guide to a Home-based
Contact Centre Workforce
To compete today, you’ve got to be flexible. Large physical structures, while In this guide, learn how still prevalent, are ceding ground to more flexible home-based associate models. In fact, research proves that the work-at-home workforce is growing four times faster than facilities-based associates. making the move to an at-home associate model can benefit your company.Get the Humanify@Home guide See more resources