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Client Story
Providers
Innovative call flow enhancements zap a major pain point
Webinar / Event
Insider tips & techniques for building, configuring, and deploying Amazon Connect
Amazon Connect - Beyond the Basics - AI Power Pack (Contact Lens, Tasks, Wisdom, Voice ID)
Blog
Travel and Hospitality
Travel is roaring back—is your customer support ready?
Business intelligence vs. predictive analytics: Get smart about data-driven decisions
Digital strategy vs. digital transformation: 3 ways to make both work for your brand
Captive contact centre vs. outsourcing: The most overlooked part of retail CX
Omnichannel vs. multichannel contact centre support: Key differences and why it matters
Retail and eCommerce
Retailers: Reverse the ‘Great Resignation’ with remote work options
Intelligent automation vs. RPA: How to avoid key mistakes
Strategy Guides and Trends Reports
Retail Banking
4 ways a CX partner gives financial firms an edge over competitors
Insurance
Insurance CX Trends: The 2022 Edition
Fintech
Fintech CX Trends: The 2022 Edition
Banking CX Trends: The 2022 Edition
How to increase customer satisfaction by working smarter, not harder
5 CX lessons we learned from virtual reality