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"messaging"
Ramp up teams quickly with our flexible, seamless and scalable remote contact centre solutions. During this historic pandemic, we highly recommend organisations shift as much of their contact centre workforce to an at-home environment as...
Decoding RPA and Intelligent Automation in the Contact Centre Blog Post By Rafa Domene Carmona Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want,...
Create more memorable and cost effective customer experiences As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, we know how to effectively and efficiently deliver the best customer experience...
Client Story Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership. 60% drop in call voume 5,000 support calls...
Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient? Businesses around the world are watching their costs rise and revenue drop as a result of natural disasters, disease, and other unplanned...
Strategy Guide | 10-minute read 4 Ways Logistics Organisations Can Accelerate CX How to link effortless experiences into an industry that connects the world The logistics industry thrives on speed and agility, and the post-COVID the world is...
Tips & Takeaways | 4-min read 5 Pro Tips to Get Ahead of Australia’s Domestic Tourism Surge Domestic travel and tourism within Australia are expected to rebound in the coming months as state border restrictions are lifted and...
Our Effective Business Writing Skills program provides you with planning and thinking tools for writing clear, concise, and compelling business communications. The objective is to understand how to write more effectively in a time-poor and...