Planning and Services
Achieve business continuity amid the COVID-19 outbreak
with TTEC's collaborative and proactive global at-home
remote contact centre services and solutions.
Ramp up teams quickly with our flexible, seamless
and scalable remote contact centre solutions.
During this historic pandemic, we highly recommend organisations shift as much of their contact centre workforce to an at-home environment as possible, regardless of geography.
Our resilience principles are focused on minimised disruption and stabilised operations. Our Contact Centre Business Continuity Planning and Resiliency Solutions are ready to switch on at a moment's notice to keep your operations running smoothly with secure work-from-home, automated, messaging, and cloud-based solutions.
For over a decade, our at-home model has helped clients scale quickly in times of need, while also achieving improved customer experiences and operational KPIs. Our at-home associates can be trained and ready to take customer interactions within 48 to 72 hours. Meanwhile, a combination of our at-home associate model and messaging and chat omnichannel solutions can allow your associates to concurrently handle 4x the number of customer interactions, including a 30% IVR deflection to self-resolution.
Schedule a quick virtual meeting and our contact center operations and CX experts will help you determine:
Schedule a quick virtual meeting and our contact centre operations and CX experts will help you determine:
- How much of your workforce should shift to an at-home or remote environment?
- Is your technology ready to allow at-home workers?
- How will you manage the increased volume of hiring, training, and QA?
Yes, I want to schedule a virtual business continuity planning meeting
and Resiliency Solutions
When speed matters, working with a partner with the technology infrastructure, security certifications,and trained staff at-the-ready gives agencies the ability to act fast and be flexible as the situation changes.
Deploys immediately-available, highly-scalable and extensible at-home technology, and customer service associate solutions to support companies and their customers' needs, ensuring business continuity.
Improves utilisation, capacity, and optimises interactions by rapidly deploying AI-enabled conversational messaging channels (e.g., in-app chat, SMS, web-based chat, social) allowing customer service associates to quadruple the number of customers they can handle concurrently.
Increases workforce productivity by automating customer interactions using IVA's (intelligent virtual assistants) and business processes using RDA (robotic desktop automation) and RPA (robotic process automation).
TTEC's technology solution for contact centre as a service ("CCaaS") which includes our Humanify cloud platform in addition to the design, implementation and ongoing managed services of the technology for both captive and outsourced customer service associates.
The Definitive Guide to a Home-based
Contact Centre Workforce
To compete today, you’ve got to be flexible. Large physical structures, while
still prevalent, are ceding ground to more flexible home-based associate models.
In fact, research proves that the work-at-home workforce is growing four times
faster than facilities-based associates. In this guide, learn how making the
move to an at-home associate model can benefit your company.
Ramp up quickly with our flexible, seamless,
and scalable remote contact centre solutions
Our resilience principles are focused on minimised disruption and stabilised
operations and our solutions are ready to switch on at a moment's notice.
Request your virtual Business
Continuity Planning Meeting
Contact Center Coronavirus