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The people, processes, and platforms to optimize your contact center The people, processes, and platforms to optimize your contact center. So much to do and so little time to do it. You've got a business to run, and keeping up...
Our Presentation Skills two-day program combines knowledge, data and practical exercises to provide you with the skills to confidently and effectively communicate to an audience. Presentation styles are fine-tuned so presenters can inform,...
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The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...
Drive business results with omnichannel CX Technology Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel and...
The world of buying, paying, and lending changed. Did you? Today’s banking CX leaders face pressures to drive efficiency gains, reopen branches, thwart cyberattacks, compete against digital-only banks, and meet customer...
Experiences for every car buyer's CX journey We help manage the automotive customer lifecycle by leveraging data to drive profitable acquisition and retention, and deliver a superior customer experience. Our solutions help...
Solutions that simplify omnichannel CX Businesses in the communications, technology, and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that...
Great CX and lower cost to serve. It's in the bag. With changing consumer demands, it’s now more important than ever for retail CX leaders to make shopping as easy and convenient as possible, both online and instore. Our...
Personalize guest management and loyalty rewards programs We help clients personalise their approach to guest management wherever and whenever they travel. We offer a suite of marketing and CX analytics, digital marketing and...