CX Consulting & Technology
Accelerate your CX and
digital transformation
Our CX consulting & technology services create innovative
customer and employee experiences, all powered by insights.
At TTEC we know that making things simple can be really hard. Customers expect interactions to be personalized, relevant and timely. They don’t care that their data sits in multiple silos, their journey is happening across several disconnected channels or that people on the other end of the phone, text or tweet can’t access their information in real time. But we care and we can help. TTEC Digital combines strategic consulting with innovative technology to eliminate complexity for brands and their customers.
900+
CX Consultants
and technologists
globally
20+
Years of thought
leadership
100K
Cloud/SaaS managed
seats globally
3.5M
Customer interactions
managed globally
TTEC Digital Capabilities
Blending strategic consulting services and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.
CX Strategy & Optimisation
We design CX and digital strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees.
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CX Analytics & Insights
Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training.
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Learning and Knowledge
Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand.
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AI / Automation
Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Ai and Automation solutions enable 24/7 availability, across channels.
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Omnichannel Orchestration
Deliver frictionless technology experiences for employees and customers across every channel and realise the true value and benefits of omnichannel through orchestration, not just technology.
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Cloud Contact Centre Platform
Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact center experiences, in the cloud and on-premise.
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