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Digital Services

Accelerate your CX and digital transformation

TTEC Digital blends digital consulting and technology services to create innovative customer and employee experiences, all powered by insights.

 

At TTEC we know that making things simple can be hard. The business world and the digital world are more connected than ever. Customers expect interactions to be personalized, relevant and timely. If the customer journey isn't seamless across all touchpoints, your customers will let their displeasure be heard on social media or by jumping to your competitors. We can help. TTEC Digital's capabilities combine consulting firm expertise with innovative customer experience technology and omnichannel solutions to eliminate complexity for brands and their customers.

 
2,500
CX designers, consultants, engineers, and data scientists globally
20+
Years of thought leadership
100K
Cloud/SaaS managed seats daily
3.5M
Customer interactions managed daily
 

Digital Services

TTEC Digital blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.

CX Strategy & Digital Consulting

We design CX and omnichannel strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees. Our CX Strategy and Digital Consulting services include:

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CX Analytics

Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training. Our CX Analytics services include:

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Learning and Knowledge

Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand. Our Learning and Knowledge services include:

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Automation and AI

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels. Our Automation and AI services include:

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Omnichannel Orchestration

Deliver frictionless technology experiences for employees and customers across every channel and realise the true value and benefits of omnichannel through orchestration, not just technology. Our Omnichannel Orchestration services include:

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Cloud Contact Centre Platform

Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact centre experiences, in the cloud and on-premise. Our Contact Centre Software services include:

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Digital Transformation and Customer Experience Resources

Strategy Guide
Remote CX and Messaging are a Perfect Pair

The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model.

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The benefits of contact center outsourcing
Strategy Guide
Why and How to Outsource

Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience.

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Transform with Sales Outsourcing
White Paper
Eleven Benefits of Sales Outsourcing

Discover eleven ways to transform your business with sales outsourcing.

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Contact Centers in a Digital World
White Paper
Contact Centres in a Digital World

Discover why contact centres are essential in a digital-first world.

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Inside the Connected CX
Strategy Guide
Cloud Contact Centres: A Competitive Differentiator

When moving from on-premise technology to the cloud, there are opportunities for CX innovation and best practices to enable value-based digital transformation.

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Cheat Sheet
Top 3 Contact Centre CX Metrics that Matter

Learn how to break down your data silos and measure the customer experience metrics that matter.

Watch the Webinar
 
The contact center of the future
Video
Contact Centre of the Future: Digital Transformation Best Practices

The contact centre of the future is not a siloed, multichannel call centre, but an omnichannel customer interaction hub that provides a full view of the entire customer journey.

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Contact Center Automation Best Practices
Trends Report
Contact Centre Automation Tools and Trends

Companies need to implement contact centre automation best practices, or risk falling behind the competition.

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Five Myths About AI
Strategy Guide
Make Your CX Efforts Sing

Learn four keys to successfully integrating traditional and digital channels for CX excellence.

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Improve the customer experience with actionable customer insights
Blog
Why CXaaS Matters, and How It’s Good for Your Business

CXaaS combines CX strategy, technology innovation, automation & AI, and world-class customer care associates.

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