TTEC Digital
Cloud-based technology and intelligent automation powering effortless experiences
TTEC Digital
Cloud-based technology
and automation powering
effortless CX and EX
Technology to deliver flawless
experiences across every channel
When every brand is just a click (or finger tap) away, providing unparalleled customer support and service is the only way to edge out the competition. The first step to making customers love your brand is ensuring your employees do. But removing customer effort and eliminating workplace complexity is impossible without strategic digital transformation. TTEC Digital blends ground-breaking CX approaches and proven-processes with award-winning employee engagement and best-of-breed technology to drive real-world results for our clients.
2,500
CX designers, consultants,
engineers, and data
scientists globally
20+
Years of thought
leadership
100K
Cloud/SaaS managed
seats daily
3.5M
Customer interactions
managed daily
Digital Services
TTEC Digital blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.
CX Strategy & Digital Consulting
We design CX and omnichannel strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees. Our CX Strategy and Digital Consulting services include:
CX Analytics
Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training. Our CX Analytics services include:
Learning and Knowledge
Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand. Our Learning and Knowledge services include:
Automation and AI
Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels. Our Automation and AI services include:
Omnichannel Orchestration
Deliver frictionless technology experiences for employees and customers across every channel and realise the true value and benefits of omnichannel through orchestration, not just technology. Our Omnichannel Orchestration services include:
Cloud Contact Centre Platform
Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact centre experiences, in the cloud and on-premise. Our Contact Centre Software services include:
Digital Transformation and Customer Experience Resources
Strategy Guide
Remote CX and Messaging are a Perfect Pair
The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model.
Read more
Strategy Guide
Why and How to Outsource
Working with a contact centre outsource
partner provides numerous cost and innovation
benefits while improving the customer experience.
White Paper
Eleven Benefits of
Sales Outsourcing
Discover eleven ways to transform your business with sales outsourcing.
Read more
White Paper
Contact Centres
in a Digital World
Discover why contact centres are essential in a digital-first world.
Read more
Strategy Guide
Cloud Contact Centres:
A Competitive Differentiator
When moving from on-premise technology to the cloud,
there are opportunities for CX innovation and best
practices to enable value-based digital transformation.
Cheat Sheet
Top 3 Contact Centre CX
Metrics that Matter
Learn how to break down your data
silos and measure the customer
experience metrics that matter.
Video
Contact Centre of the Future:
Digital Transformation Best Practices
The contact centre of the future is not a siloed,
multichannel call centre, but an omnichannel
customer interaction hub that provides a full
view of the entire customer journey.
Trends Report
Contact Centre Automation
Tools and Trends
Companies need to implement contact
centre automation best practices, or
risk falling behind the competition.
Strategy Guide
Make Your CX Efforts Sing
Learn four keys to successfully
integrating traditional and
digital channels for CX excellence.
Blog
Why CXaaS Matters, and How It’s Good for Your Business
CXaaS combines CX strategy, technology innovation, automation & AI, and world-class customer care associates.
Read more
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