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Care

Brand ambassadors who care about your brand as much as you do

Our associates are passionate about your customers
and brand. We provide the training, technology, and
facilities to represent your brand to your most
important asset – your customers.

 

Taking care of people, not ticket numbers

Too many businesses consider customer engagement centers an expense instead of what they really are: an investment. Cutting costs on care can be an expensive endeavor when customers go running for a competitor. Investing in a culture of care delivers happy, loyal customers.

 
The right people with the right training, tools, knowledge, and mindset

The moments that customers remember begin with one thing: empathy. It’s a concern for the person on the other end of the line and a genuine desire to help. From our digital recruitment engine and ongoing learning approach, to our web-based business intelligence platform that provides a real-time view of associate performance, our solutions help brands develop a rockstar team around a culture of caring and deliver the best possible experiences for their customers.

  • Digital recruitment engine to hire the best candidates
  • Trained, empathetic brand advocates deliver results
  • Knowledge management tools that continuously improve
  • Highest employee engagement scores in the industry
  • More than three decades of excellence and leadership
  • Pay-for-performance programs align with client success metrics
 
People, Process, and Technology
Deliver excellence at every
touchpoint in the customer journey

With over 35 years of experience, we enable millions of interactions that matter, every day, around the world. We equip our clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction so that our business partners can deliver excellence at every moment-of-truth in the customer journey. With a maniacal focus on changing how customers and brands build bonds, we’re not just a service provider but a partner in business transformation through customer centricity.

  • Customer obsessed
  • Change agents
  • Passionate innovators
  • Committed to success
  • Part of something bigger
 
86% of consumers will pay more for a good customer experience.

Walker Research

Care Solutions

Humanify Customer Engagement Centers

Deliver operational excellence across any channel, at any time, at scale, whether on-shore, off-shore, or near-shore.

humanify@home

Leverage our remote associate model, humanify@home, to gain flexibility for major ramps, seasonality, and daily fluctuations.
Learn more »

 
Centers of Excellence

Tap into our deep expertise in talent acquisition, learning and development, performance management, workforce management, speech and business analytics to deliver an amazing customer experience across every interaction channel every time.

 
Wherever You Are
Client Story
Wherever You Are

See how a telecom leader moved from laggard to leader by delivering an amazing cross-channel CX.

Read more
Turbocharge Your Contact Center
eBook
Turbocharge Your Contact Center

Discover the secret to turbocharging your contact center performance.

Read more
Rightsize Your Customer Experiences
eBook
Rightsize Your Customer Experiences

Learn how to rightsize your experiences by balancing digital, AI, and automation with humans and emotion.

Read more
Connect the Workplace with CX
Customer Strategist Journal
Connect the Workplace with CX

Learn how to make your workplace and employee engagement strategy add up to CX excellence.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS

TTEC named Service Excellence Company of the Year in Asia CEO Awards

TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awardsLearn more

TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilitiesLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
latest news
latest news