Resources

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.

A Clear Vision Spurs Sales and Service

A near-shore team of brand ambassadors help guide online customers through the sales and service journey.

Human Touch + Data-driven Insights = Successful SMB Growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships.