Resources

Shift to Remote Work without Missing a Beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy.

Proactive Agents Using AI Save the Day with a 95% CSAT

Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

Call analysis reduces call volume by 60%

Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership.