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Trends Report

5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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April 16, 2024 Case Study

Eliminating Friction for Superior UX

A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.
High Tech
April 16, 2024 Case Study

Energy Firm Lights Its Future with Customer Strategy

Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
Public Sector and Government
April 16, 2024 Case Study

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
Automotive
April 16, 2024 Case Study

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 16, 2024 Case Study

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.
Healthcare
April 16, 2024 Case Study

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.
Public Sector and Government
April 16, 2024 Case Study

Automobile Marketing with No Blind Spots

Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
Automotive
April 16, 2024 Case Study

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
Communications

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