April 14, 2024 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together
April 9, 2024 Case Study High Tech Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions
March 29, 2024 Blog Property and Casualty Insurance Insurers embrace richer CX, agility for strength and growth
March 29, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
March 13, 2024 Case Study Retail and eCommerce Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options
March 13, 2024 Case Study Healthcare eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
March 12, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
February 20, 2024 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
February 8, 2024 Blog Hypergrowth and Startups 4 challenges facings startups in 2024 (and how investing in CX can help)
