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3 ways to outsmart an unpredictable economy with superior CX

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April 15, 2024 Case Study

Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH

We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
Airlines
April 15, 2024 Case Study

Smarter Customer Service for Better Customer Experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
Automotive
April 15, 2024 Case Study

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT
Retail Banking
April 15, 2024 Case Study

Fast-growing Fintech Achieves Fast CSAT Improvements

A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
Financial Technology
April 15, 2024 Case Study

Open Enrollment Benefits From a Smart Seasonal Approach

Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
Healthcare Payers
April 15, 2024 Case Study

Cost savings and happy employees all year long

We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.
Property and Casualty Insurance
April 15, 2024 Case Study

Proactive automation solution yields €12M in accelerated debt collection

A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process
Communications
April 15, 2024 Case Study

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.
High Tech

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