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Trends Report

5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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April 16, 2024 Case Study

Knowledge Base Innovation Takes Customer Support to New Heights

An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
Airlines
April 16, 2024 Case Study

Call analysis reduces call volume by 60%

Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership.
Public Sector and Government
April 15, 2024 Case Study

Swift COVID-19 Vaccine Support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
Healthcare
April 15, 2024 Case Study

Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH

We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
Airlines
April 15, 2024 Case Study

Smarter Customer Service for Better Customer Experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
Automotive
April 15, 2024 Case Study

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT
Retail Banking
April 15, 2024 Case Study

Fast-growing Fintech Achieves Fast CSAT Improvements

A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
Financial Technology
April 15, 2024 Case Study

Open Enrollment Benefits From a Smart Seasonal Approach

Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
Healthcare Payers

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