April 15, 2024 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes.
April 15, 2024 Case Study RealPlay Bot shrinks contact centre attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills. Communications
April 15, 2024 Case Study Fraud Support Breaks Remote Training Barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event. Retail and eCommerce
April 15, 2024 Case Study Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales The company significantly increased client revenue at a critical time of year by analysing agent calls for insights. High Tech
April 15, 2024 Case Study Airline Reduces AHT with Quality, Not Speed With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute. Airlines
April 15, 2024 Case Study Airline loyalty member satisfaction takes off NPS jumps 104% after proactive analysis of why customers call. Airlines
April 15, 2024 Case Study Travel Offshore, Beat NPS Goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care. Airlines
April 15, 2024 Case Study Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources. Car Rental