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Trends Report

5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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April 15, 2024 Case Study

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT
Retail Banking
April 15, 2024 Case Study

Fast-growing Fintech Achieves Fast CSAT Improvements

A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
Financial Technology
April 15, 2024 Case Study

Open Enrollment Benefits From a Smart Seasonal Approach

Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
Healthcare Payers
April 15, 2024 Case Study

Cost savings and happy employees all year long

We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.
Property and Casualty Insurance
April 15, 2024 Case Study

Proactive automation solution yields €12M in accelerated debt collection

A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process
Communications
April 15, 2024 Case Study

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.
High Tech
April 15, 2024 Case Study

Data insight reduces churn and decreases costs

B2B company identifies key customer pain points and proactively deflects call volumes.
April 15, 2024 Case Study

RealPlay Bot shrinks contact centre attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
Communications

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