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Client Story
Communication
Handle Time Down 29% and Customer Satisfaction Up 36%
Strategy Guides and Trends Reports
Master effortless experiences with 4 digital transformation strategies
Automotive
Driving Lease Loyalty
Media
Data and Goliath
Analytics Focus Boosts Revenue and Customer Insight
Automobile Marketing with No Blind Spots
Social Learning Technology Drives Faster Results
Cloud-based Video Training Saves 90 Minutes
Simulated Learning Accelerates Great Service
A Healthy Dose of Culture
Customer Assist bot to the rescue
Associate Assist bot drives knowledge base efficiency
Government and Public Sector
Energy Firm Lights Its Future with Customer Strategy
Providers
Streamlining the Patient Experience Pays Off
Telkom South Africa Creates a Roadmap for Long-Term Success
Blog
5 Essential Remote Training Tips for Contact Centre Agents