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3 ways to outsmart an unpredictable economy with superior CX

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April 15, 2024 Case Study

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
Retail and eCommerce
April 15, 2024 Case Study

RealSkill bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
Communications
April 15, 2024 Case Study

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
Retail Banking
April 15, 2024 Case Study

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
Media and Entertainment
April 15, 2024 Case Study

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
Travel and Hospitality
April 15, 2024 Case Study

Eliminating Major Pain Points in No Time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.
Hypergrowth and Startups
April 15, 2024 Case Study

Exceptional Remote Support in Record Time

Hundreds of newly hired remote employees delivered a 94% CSAT.
Financial Services and Insurance
April 15, 2024 Case Study

Teaming Up for Maximum Results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand.
Financial Services and Insurance

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