April 15, 2024 Case Study Flexible staffing helps boost member enrolment by 73% Work-from-home model garners top talent to achieve health insurer’s membership goals Healthcare Payers
April 15, 2024 Case Study Fintech disruptor raises the bar with a smarter customer experience With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more. Financial Technology
April 15, 2024 Case Study Contact centre optimisation yields €3 million savings TTEC evaluated current operations and helped implement a more effective WFM system Retail and eCommerce
April 15, 2024 Case Study Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company €15M Travel and Hospitality
April 15, 2024 Case Study Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most. Healthcare
April 15, 2024 Case Study Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
April 15, 2024 Case Study Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed ground-breaking messaging solutions for the customer experience Communications
April 15, 2024 Case Study Online travel platform helps more customers faster with 36% jump in productivity Recalibrated benchmarks and associate training lead to significant drop in AHT Travel and Hospitality