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Trends Report

5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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April 15, 2024 Case Study

Airline Reduces AHT with Quality, Not Speed

With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.
Airlines
April 15, 2024 Case Study

Airline loyalty member satisfaction takes off

NPS jumps 104% after proactive analysis of why customers call.
Airlines
April 15, 2024 Case Study

Travel Offshore, Beat NPS Goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.
Airlines
April 15, 2024 Case Study

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
Car Rental
April 15, 2024 Case Study

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
Retail and eCommerce
April 15, 2024 Case Study

RealSkill bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
Communications
April 15, 2024 Case Study

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
Retail Banking
April 15, 2024 Case Study

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
Media and Entertainment

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