March 13, 2024 Case Study Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
March 13, 2024 Case Study eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
March 12, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
February 20, 2024 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
February 8, 2024 Blog 4 challenges facings startups in 2024 (and how investing in CX can help) Hypergrowth and Startups