May 2, 2022 Blog Retail and eCommerce Captive contact centre vs. outsourcing: The most overlooked part of retail CX
March 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 12, 2022 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
November 18, 2021 Blog Retail and eCommerce 2021 Black Friday guide: 5 CX strategies for retailers this holiday season
September 28, 2021 Case Study Smart Seasonal Drives Millions in Projected Cost Savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
September 28, 2021 Case Study Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in
