EMEA Resources | TTEC EMEA

September 21, 2021 Case Study Retail and eCommerce

From siloed inefficiency to omnichannel transformation

TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
September 10, 2021 Blog

Outsourcing vs. managed services: Knowing the difference will save you time and money
July 1, 2021 Blog

Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
June 8, 2021 Blog Retail Banking

Study: A Rise in Branchless Banking Exposed CX Weaknesses
May 27, 2021 Blog

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
May 25, 2021 Blog Healthcare

Knowledge Management Helps Transform GE Healthcare’s Contact Centres
May 17, 2021 Blog

Chat Vs. Messaging: More Than Meets the Emoji
May 7, 2021 Blog

Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
May 3, 2021 Blog

How to Create a Differentiated Customer Service and Customer Experience in the New Normal
March 29, 2021 Blog

Customer Acquisition vs. Retention: The Perfect Balancing Act
March 17, 2021 Blog Retail and eCommerce

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
March 15, 2021 Blog

3 Ways Contact Centres Can Create Kickstart Digital Experiences