September 28, 2021 Case Study Smart Seasonal Drives Millions in Projected Cost Savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
September 28, 2021 Case Study Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in
September 21, 2021 Case Study Retail and eCommerce From siloed inefficiency to omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
September 10, 2021 Blog Outsourcing vs. managed services: Knowing the difference will save you time and money
May 7, 2021 Blog Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
May 3, 2021 Blog How to Create a Differentiated Customer Service and Customer Experience in the New Normal
