contact centre measures up? Request a No-Risk Contact Centre Assessment or download our free CX Metrics Calculator
AGENT-TO-AI-RATIO? Move the dial to see why the optimal balance
between agents and automation is crucial
for customer and employee success.
AI
Your Foundation for Stronger Service
Your Foundation for
Stronger Service
To balance customer delight, value, and efficiency, a service experience needs strong supports in place. Leveraging customer insights, personalising interactions, and ensuring quality can weigh down your service agents. That's why we've designed an infrastructure that pairs human reinforcements with digital tools to lighten your load.
TTEC provides the foundation of people, process, and technology for a customer experience that’s built to serve. Let’s create your blueprint for CX excellence.
-59%
Average Handle Time
AI and automation helped this company reduce average handle time by 59%.
Utilities & Telecommunications
Read the Client Story93%
Member Satisfaction
Technology-enabled service agents shifted seamlessly to a remote work model, delivering 93% MSAT.
Banking & Financial Services
Read the Client Story+36%
Customer Satisfaction
Service agent training & quality control boosted customer satisfaction rating by 36%.
Utilities & TelecomTelecommunications
Read the Client StoryTTEC Humanify Customer Experience as a Service
TTEC Humanify Customer
Experience as a Service
Build CX from the Ground Up
Design your customer experience delivery on a four-tiered foundation of integrated
people, process, technology, and strategy with TTEC Digital and Engagement services.
People
Build people into your experience design with outsourced contact centres and agent engagement and training, empowering service ambassadors focused on high-stakes enquiries.
Process
Reconfigure business processes for efficiency and profitability while delivering personalised service experiences through the channels customers trust most.
Technology
Transform service into a centre of customer experience innovation with advanced analytics and automation powered by artificial intelligence and machine learning.
Strategy
Create your blueprint for digital transformation with dedicated customer experience strategy and digital consultation services.
Customer Care Calculator
Customer Service
Metrics + KPI Calculator
Use this plug-and-play excel workbook of pre-made calculator
templates to help your CX Leaders easily track key customer
care metrics, such as CSAT, NPS, FCR, and a whole lot more.
White Paper
Thoughtful Automation
Transforms Customer Care
As your service experience shifts to digital, learn
to rearchitect your human and technological processes
to maximise productivity and quality.
eBook
2021 CX Trends
Businesses have an opportunity—and a challenge—to
adapt to an increasingly digitised world and ensure that
their customer relationships outlast the coronavirus pandemic.
Article
Contact Centre
Automation = Good,
Fast AND Valuable
Learn how to engineer triple-digit ROI by augmenting
the human side of your contact centre with CX
technologies like robotic process automation.
White Paper
The Ultimate Business
Case for Messaging
Fifty percent of consumers prefer to seek service via
messaging. See how AI-powered messaging lowers cost,
increases productivity, and improves customer satisfaction.
We will help you
deliver award-winning
customer care
We will help you
deliver award-winning
customer care
