TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilities

SYDNEY, 9 August 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global technology and services provider focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands, today announced it has been recognised as a market champion for contact centre outsourcing services by Frost & Sullivan. The research practice of Frost & Sullivan conducts monitoring and analysing of technical, economic, mega trends, competitive, customer, best practices and emerging markets research.

The Frost IQ (Industry Quotient) report is a Buyer’s Guide that aims to provide critical insights on the contact centre outsourcing market and is used to develop a balanced assessment of the leading industry participants comprised of quantitative and qualitative evaluations. TTEC was positioned as a Champion in the report, scoring highly on all key criteria metrics including:

  • Revenue Market Share
  • Product/Service Strategy
  • People and Skills Strategy
  • Ecosystem Strategy
  • Business Strategy

“Backed by a global team, TTEC offers diverse services to customers in the Australian market which includes its proprietary solution, the HumanifyTM Technology Platform,” the Frost report noted. “TTEC has a strong brand presence in the contact centre outsourcing segment globally.”

"TTEC is honored to be recognised as a Champion in the Frost IQ: Australian Contact Centre Outsourcing Market,” said Martin DeGhetto, Chief Operating Officer, TTEC. “This recognition confirms the business value we provide to clients in Australia through our integrated end-to-end, global platform which brings together strategy, technology and operations to support customer acquisition, growth and retention.”

The Frost IQ: Australian Contact Centre Outsourcing Market Report evaluated the top 12 providers in the Australian contact centre outsourcing market relative to the five criteria mentioned above and positions providers across two major attributes – growth strategy and market share – to determine quadrant placement.

A custom version of the report prepared for TTEC is available for download at https://www.ttec.com/asiapacific/resources/white-papers-and-articles/ttec-achieves-champion-rating-frost-iq-matrix.

About TTEC (pronounced T-tec):

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company's 50,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.

About Frost & Sullivan

Frost & Sullivan is a growth partnership company focused on helping our clients achieve transformational growth as they are impacted by an economic environment dominated by accelerating change, driven by disruptive technologies, mega trends, and new business models. The research practice conducts monitoring and analysing technical, economic, mega trends, competitive, customer, best practices and emerging markets research into one system which supports the entire “growth cycle”, which enables clients to have a complete picture of their industry, as well as how all other industries are impacted by these factors.

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