×

TTEC
APAC Blog


5 ways to take CX to the next level in the new fiscal year

If 2020 taught us anything, it's that businesses must be able to adapt quickly, efficiently, and smartly - and that customers still expect seamless, omnichannel experiences even during the most chaotic and uncertain times.

HX + DX: Critical Parts of the CX Equation

Every brand wants to offer great customer experience (CX) but, in an increasingly digital world, leaders too often assume technology alone is the key to true transformation. While technology plays a critical role, it’s striking the right balance between human experience (HX) and digital experience (DX) that will yield optimal customer journeys.

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

At a time when customers want great experiences at an increasingly faster pace, automation plays a crucial role in helping brands deliver.

Chat Vs. Messaging: More Than Meets the Emoji

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare.

7 Tips for Managing Surging Call Volume This Tax Season

3 Ways Contact Centres Can Create Kickstart Digital Experiences

The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information.

BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities

As brands strive to offer optimal employee experiences, which in turn lead to better customer experiences, automation is one of the most valuable weapons in their arsenal.

Accelerate Digital Transformation by Making Automation Intelligent

4 Strategies to Reshape Black Friday Customer Experience

In a year of change; Black Friday will likely be no different. Organisations are redefining a holiday event as customers further gravitating towards online shopping. These brands need to adapt this Black Friday to differentiate themselves, grow revenue and increase customer loyalty.

P&C Insurance Digital transformation Trends and Best Practices

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Pages