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TTEC
APAC Blog


3 Elements That Power Effortless Customer Experiences

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to deliver an effortless experience.

Reinvent the “New Normal” Customer Experience

Effortless Experiences Start with One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs, technology introduced for technology’s sake and misuse of data.

Why CXaaS Matters, and How It’s Good for Your Business

You may have heard the phrase, “customer centricity is a journey, not a destination.” A good a customer experience (CX) program is never complete. It should be continuously refined and improved upon based on factors such as the changing needs of customers, business, and the economic and technology landscape.

Embrace Agility and Adaptability to Restart Your Sales Engine

For sales organisations, agility and adaptability are vital, especially in today’s rapidly shifting sales landscape. At a time when marketplaces, buyer behaviour, and sales targets are quickly changing, sales leaders need to reevaluate their approach to driving acquisition, growth, and retention—and be ready to change again if necessary.

How to Foster Customer Devotion Beyond Crisis

The COVID-19 crisis changed the world, digitilisation has skyrocketed and remote work has been revolutionised. But the need for exceptional customer moments hasn’t changed. In fact it’s needed now more than ever.
 

3 Ways Healthcare Outsourcing and Smart Messaging Clear Jammed Phone Lines

Hospitals and health systems are at the front line in battling the COVID-19 pandemic. Rapid responses to surging patient call volumes are critical. We’ve identified three urgent issues where healthcare outsourcing and innovative messaging technology offer fast, viable ways to ramp up support channels and optimize contact centre operations with skilled associates.

CX innovation will shake up the automotive industry in 2020

It’s an incredibly disruptive time for the automotive sector. Right now, digital adoption, ride-sharing apps, and environmental concerns are just a few factors that are reshaping a century old industry.

If we examine the space further, you’ll see that success in 2020 is not only about identifying the disruptors but knowing how to act on them as well: